FAQ

Here you will find frequently asked questions about our products and answers to them. If you don’t find an answer here, please contact your local dealer or service contractor.

  • Check if the plug is inserted into the battery connector
  • Check if the battery capacity is too low
  • Charge 30 mins and try again
  • Check if Emergency Stop is pressed
  • Check if Manual Mode is activated
  • Check if the sensors are veiled by dusts or spots
  • Check if the task has been selected
  • Check if positioning status is normal (green)
  • Please contact your service contractor directly for help.
  • Please contact your service contractor directly for help.
  • Please ask the local dealer for user manual
  • Please ask the local dealer for user manual
  • Check if the suction hose is disconnected, broken or clogged
  • The suction power is low, not able to suck dust
  • Bad connection between suction hose and dust bag, or unknown objects leading to clog
  • The roller brushes have not been cleaned for a long time, and there are hairs or something like that on it, which affects cleaning performance
  • The roller brushes are too high to clean, which needs to be reconfigured
  • Too many big particles on the ground, which is difficult to clean at once
  • Make sure nothing is stuck in the side brushes or roller brushes
  • Make sure no interference among roller brushes, side brushes and the machine body
  • Confirm where the sound comes from and send feedback to the technical support team
  • Check if the power supply of the peristaltic pump is normal by using multimeter
  • Check if the peristaltic pump is functioning
  • Remove the backpack shell to check whether the water pipe connector leaks
  • Check backpack disinfectant tank cracked or not
  • Check if the filtration function is switched on in the App
  • Check if the float switch of sewage tank is stuck, resulting in failure to trigger filtration
  • Check if it is too dirty or damaged to be used
  • Check if the water pipe is bent
  • Check if the filter parts are dirty or wrong in order
  • Check if the filter pump is damaged, leaking, or the power connector is burned
  • Check if clean water is added to the solution tank
  • Check if the water spray button of the tablet is turned on or whether the water volume setting is correct
  • Check if the magnetic valve is the cause
  • Check if there are bent or squeezed water pipes in the entire waterway-Problems with the pump itself
  • Check if the cleaning mode turns off the squeegee
  • Check if the state of motor push rod extension is normal: no extension, part of the extension, complete extension
  • Check if the wire cable is broken or the buckle falls off and cannot be pulled up
  • Check if the motor is faulty and cannot work normally – contact engineers
  • Check if the rubber strip is too close to the ground
  • Check if there’s too little or no water spray
  • Check if the wheel is damaged and needs to be replaced
  • Check if the screws of the water absorption raking are loose
  • Check if dirt adheres to the rubber strip
  • Check if the rubber strip is installed in place
  • Check if the height of the rear caster is adjusted in place
  • Check if the squeegee is properly installed
  • Check if the castors are properly adjusted
  • Check if any trash is stick on the squeegee
  • Check if there is any air leakage from suction hose
  • Check if the suction hose get clogged
  • Check if the suction power is at right level
  • Check if Check if the recovery hose is cloggedstatus is normal (green)
  • Check if there is water in the clean tank
  • Check if water spray is activated
  • Check if the water hose is bent or squeezed
  • Check if the water outlet is dirty and blocked
  • Check if the filtration function is switched on in the App
  • Check if the filter is maintained properly
  • Check if the filter parts are placed under the right order
  • Check if the map is right
  • Check if the robot is close enough to the landmark point ( within 2 meters)
  • Robot can only scrub on level floor
  • Check if the plug or the charger fails
  • Contact the local dealer for help
  • Check if battery is in low power
  • Unlock the emergency lock by turning the button in a clockwise direction
  • Currently only one robot can operate within one set region.
  • Try reboot
  • Check if the label is still on landmark point
  • Check if the robot is close enough to the landmark point (within 2 meters)
  • Press emergency lock, push back to initial location
  • Try reboot
  • Check if the label still is on landmark point
  • Check if the robot is close enough to the landmark point (within 2 meters)
  • Check if the side brush and roller brush are stuck with foreign matters
  • Check if Manual Check if there is interference between the roller brush, side brush and the fuselage.is activated
  • Confirm source of the sound and feed back to the background
  • Try increasing the suction power
  • Check if the vacuum tube is stuck
  • Check if the roller brush has not been cleaned for a long time, whether there is hair wrapped around it, which affects the cleaning effect
  • Check if the height of the roller brush from the ground does not meet the standard
    and needs to be adjusted
  • Try removing the large trash on the ground